Grievance Redressal Mechanism Additional One Mark Online Test

Grievance Redressal Mechanism Additional One Mark Online Test (12th Standard Commerce)

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The couplet that opens this chapter, which names freedom from epidemics, wealth, produce, happiness and protection as the five ornaments of a kingdom, is Thirukkural number ____.

A.738 B.518 C.381 D.545

Who said, "A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him"?

A.Jawaharlal Nehru B.Mahatma Gandhi C.Dr. B.R. Ambedkar D.Rajiv Gandhi

Which of the following are given in the chapter as reasons why consumers in India are exploited?
1. There is a shortage of many products.
2. A few firms enjoy monopoly power in the market.
3. Consumers are well organised and united.

A.1 and 2 only B.2 and 3 only C.1 and 3 only D.1, 2 and 3

The Consumer Protection Act provides for Consumer Protection Councils at which levels?

A.Village, block and district levels B.District, State and Central levels C.State level only D.Central level only

Under which section of the Consumer Protection Act, 1986 is a District Forum established by the State Government in each district?

A.Section 21 B.Section 23 C.Section 9 D.Section 193

Every proceeding before the District Forum is deemed to be a judicial proceeding within the meaning of which sections of the Indian Penal Code?

A.Sections 21 and 23 B.Sections 193 and 228 C.Sections 9 and 21 D.Sections 120 and 250

Match the consumer forum with its pecuniary jurisdiction:
(a) District Forum - 1. Above Rs 1 crore
(b) State Commission - 2. Up to Rs 20 lakhs
(c) National Commission - 3. Above Rs 20 lakhs to Rs 1 crore

A.a-2, b-3, c-1 B.a-3, b-2, c-1 C.a-1, b-3, c-2 D.a-2, b-1, c-3

According to the chapter, at present there are more than ____ District Forums and more than ____ State Commissions in India.

A.620; 30 B.250; 120 C.30; 620 D.120; 250

The National Consumer Disputes Redressal Commission (NCDRC) was set up in ____ under the Consumer Protection Act of 1986.

A.1960 B.1986 C.1988 D.1987

Q10

How many members should the National Commission have?

A.Three B.Five C.Seven D.Two

Q11

Which section of the Consumer Protection Act, 1986 describes the jurisdiction of the National Commission, such as entertaining complaints valued above Rs 1 crore?

A.Section 9 B.Section 21 C.Section 23 D.Section 228

Q12

Assertion (A): A person aggrieved by an order of the National Commission may appeal to the Supreme Court of India.
Reason (R): Section 23 of the Consumer Protection Act, 1986 provides for such an appeal within a period of 30 days.

A.Both A and R are true and R is the correct explanation of A B.Both A and R are true but R is not the correct explanation of A C.A is true but R is false D.A is false but R is true

Q13

A person aggrieved by an order of the State Commission may prefer an appeal to the National Commission within ____ from the date of the order.

A.30 days B.60 days C.90 days D.2 years

Q14

A consumer complaint can be registered within ____ from the date on which the cause of action has arisen.

A.30 days B.6 months C.1 year D.2 years

Q15

Which of the following statements about registering a consumer complaint are correct?
1. Stamp paper is not required for the declaration.
2. Advocates are not necessary.
3. The complaint may be sent by post to the redressal agency.

A.1 and 2 only B.2 and 3 only C.1 and 3 only D.1, 2 and 3

Q16

Which of the following is NOT listed in the chapter as someone who can make a complaint?

A.A registered Voluntary Consumer Association B.The Central Government C.A State Government or Union Territory D.The manufacturer of the defective goods

Q17

The Consumer Welfare Fund (CWF) is operated by ____.

A.The Department of Consumer Affairs B.The National Commission C.The State Commission D.The International Organisation of Consumers Unions

Q18

Which of the following is NOT one of the efforts listed for voluntary consumer organisations to accelerate consumer awareness?

A.Publishing brochures, journals and monographs B.Arranging conferences, seminars and workshops C.Providing special education to women about consumerism D.Fixing the maximum retail price of products

Q19

Where is the head office of the International Organisation of Consumers Unions (IOCU)?

A.New Delhi B.London C.Chennai D.Mumbai

Q20

The International Organisation of Consumers Unions (IOCU) has over ____ member organisations in ____ countries.

A.250; 120 B.120; 250 C.620; 30 D.30; 620

Q21

Which of the following is NOT a relief that the District Forum or State Commission can order for a consumer?

A.Remove the defects in the goods B.Replace the goods C.Return the price of the goods to the complainant D.Send the trader to prison

Q22

What is the first step in filing a complaint in a consumer court?

A.Filing an appeal in the Supreme Court B.Sending a legal notice to the seller or company C.Buying stamp paper for the declaration D.Writing to the IOCU in London

Q23

Assertion (A): The State Commission can call for the records of a consumer dispute pending before or decided by any District Forum within the State.
Reason (R): The State Commission has no power to hear appeals against the orders of a District Forum.

A.Both A and R are true and R is the correct explanation of A B.Both A and R are true but R is not the correct explanation of A C.A is true but R is false D.A is false but R is true

Q24

Arrange the following in chronological order:
1. Setting up of the National Consumer Disputes Redressal Commission
2. First establishment of the IOCU
3. Passing of the Consumer Protection Act

A.2, 3, 1 B.3, 2, 1 C.2, 1, 3 D.1, 3, 2

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