Grievance Redressal Mechanism - Quick Revision Sheet
Quick revision: Grievance Redressal Mechanism
- Kural: 738 (five ornaments of a kingdom).
- Consumer Councils: District, State and Central levels.
- District Forum: Section 9 of CPA 1986; up to Rs 20 lakhs; District Judge; IPC sections 193 and 228; deemed Civil Court.
- State Commission: above Rs 20 lakhs to Rs 1 crore; High Court Judge as President.
- National Commission (NCDRC): set up 1988; New Delhi; above Rs 1 crore; five members; Section 21 jurisdiction.
- Appeal to Supreme Court: Section 23, within 30 days.
- Every appeal: within 30 days of the order.
- Numbers: more than 620 District Forums; more than 30 State Commissions.
- Complaint: within 2 years; no stamp paper; no advocate; in person, by agent or by post.
- Consumer Welfare Fund: operated by the Department of Consumer Affairs.
- IOCU: 1960; over 250 members in 120 countries; head office London.
- Book-back key: 1 (a), 2 (a), 3 (a), 4 (b), 5 (a).
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