26 extra multiple-choice questions for Rights, Duties and Responsibilities of Consumers (12th Standard Commerce, Samacheer Kalvi), beyond the ones printed in the textbook — each with the correct option highlighted and a clear, worked explanation. Free to read in English and Tamil.
Q1
Consumer right is interpreted as the right to have information about which of the following aspects of goods or services?
- A. Quality, potency, quantity, purity, price and standardCorrect
- B. Only the price and the brand name
- C. Only the advertisement and the discount
- D. Only the name and address of the dealer
Explanation. The lesson interprets consumer right as the right to have information about the quality, potency, quantity, purity, price and standard of goods or services.
Q2
According to the lesson, the most important law in India to defend consumer rights is the
- A. Sale of Goods Act
- B. Consumer Protection Act, 1986Correct
- C. Essential Commodities Act
- D. Standards of Weights and Measures Act
Explanation. The lesson says there are strong and clear laws in India to defend consumer rights, and the most important of them is the Consumer Protection Act, 1986.
Q3
On which date did the Government of India enact the Consumer Protection Act, 1986?
- A. 15th March 1986
- B. 24th December 1986Correct
- C. 26th January 1986
- D. 2nd October 1986
Explanation. The box on consumer rights in India states that the Government of India enacted the Consumer Protection Act on 24th December 1986, describing it as a unique law in the world.
Q4
Which of the following statements about the Consumer Protection Act, 1986 are correct as per the lesson?
1. It aims to ensure the rights of consumers.
2. It provides remedies for deceived consumers.
3. It checks unfair business practices and restrictive trade practices.
- A. 1 and 2 only
- B. 2 and 3 only
- C. 1 and 3 only
- D. 1, 2 and 3Correct
Explanation. The box on consumer rights in India lists all three purposes of the Act: ensuring the rights of consumers, providing remedies for deceived consumers, and checking unfair business and restrictive trade practices.
Q5
Food additives, colours and preservatives are given in the lesson as examples under which consumer right?
- A. Right to be heard
- B. Right to choose
- C. Right to protection of health and right of safetyCorrect
- D. Right to consumer education
Explanation. Under the right to protection of health and safety, the lesson gives food additives, colours and preservatives as examples of potentially harmful substances that endanger consumers' health and lives.
Q6
Assertion (A): The right to seek redressal is one step ahead of the right to be heard.
Reason (R): Under it, complaints are not just to be heard; the aggrieved party is to be granted compensation within a reasonable time.
- A. Both A and R are true and R is the correct explanation of ACorrect
- B. Both A and R are true but R is not the correct explanation of A
- C. A is true but R is false
- D. A is false but R is true
Explanation. The lesson says the right to seek redressal goes one step beyond the previous right: complaints are not only heard, but the aggrieved consumer must get compensation within a reasonable time. R explains A.
Q7
Under which right should the package contain the name of the product, composition, dosage, date of manufacture, date of expiry, batch number and warnings?
- A. Right to be informedCorrect
- B. Right to seek redressal
- C. Right to basic needs
- D. Right to quality of life
Explanation. The right to be informed requires the manufacturer and dealer to disclose all material facts, so the package must carry the product name, composition, dosage, dates, batch number, warnings and price.
Q8
Under the right to choose, the term 'Choice' means
- A. buying only from government stores
- B. selecting products from a wide range on the basis of quality, brand and reasonable priceCorrect
- C. choosing the cheapest product in the market
- D. choosing the seller who gives the biggest discount
Explanation. The lesson explains 'Choice' as a wide range of products in quality and brand varieties at reasonable prices, so that consumers can select by colour, quality, design and size.
Q9
Under the right to quality of life, consumerism has been defined as
- A. an improved quality of lifeCorrect
- B. the maximisation of profit
- C. the widest choice of brands
- D. the right to file a complaint
Explanation. Quality of life refers to the well-being of people and their environment. The lesson notes that consumerism has been defined as an improved quality of life, which pollution of air, water, food and noise threatens.
Q10
Which consumer right is described in the lesson as the latest (newly added) consumer right?
- A. Right to be heard
- B. Right to basic needsCorrect
- C. Right to choose
- D. Right to be informed
Explanation. The right to basic needs gives every consumer the right to basic necessities such as food, clothing and water and to a pure and healthy environment. The lesson calls it the latest addition to consumer rights.
Q11
Under the right to consumer protection, consumers should use electrical appliances bearing the ______ mark, which stands testimony to quality and standards.
- A. Agmark
- B. FPO
- C. ISICorrect
- D. Batch number
Explanation. Substandard electrical appliances can cause serious injury, so the lesson advises consumers to use electrical appliances with the ISI mark, which stands testimony to the quality and standards observed by manufacturers.
Q12
According to the right to consumer education, who are taking a proactive part in educating consumers?
- A. Black marketeers
- B. Many consumer organisations and some enlightened businessesCorrect
- C. Wholesalers alone
- D. Advertising agencies alone
Explanation. The right to consumer education says the consumer should stay well-informed about his rights and reliefs, and many consumer organisations and some enlightened businesses take a proactive part in educating consumers.
Q13
Why does the lesson say a consumer should not be lured by a product sold with a free gift, such as a free comb with soap?
- A. Free gifts are always defective
- B. The seller has already inflated the price and recovers the cost under the schemeCorrect
- C. Free gifts are banned by the Consumer Protection Act
- D. Such products carry no label
Explanation. Under the duty about misleading schemes, the lesson says the seller has already inflated the price of the product supplied with a free offer and recovers its cost, so the consumer is not getting anything free.
Q14
If goods bought without a bill turn defective, the consumer cannot approach the ______ without proof of purchase.
- A. consumer courtCorrect
- B. stock exchange
- C. manufacturer's agent
- D. advertiser
Explanation. Under the duty of ensuring the receipt of cash bill, the lesson warns that goods bought without a bill leave the consumer unable to approach the consumer court, so he must collect the cash receipt and warranty card.
Q15
Purchasing from super bazaars and cooperative stores is advised under which duty of consumers?
- A. Reading the label carefully
- B. Buying from reputed shopsCorrect
- C. Following the instructions of the manufacturer
- D. Buying standardized products
Explanation. The duty of buying from reputed shops advises purchasing from reputed shops or government shops such as super bazaars and cooperative stores, to escape the malpractice of manufacturers and shopkeepers.
Q16
Which of the following statements about the duty 'Never purchase from black market' are correct?
1. The consumer should not buy things in excess of his requirements.
2. At times of scarcity he should not resort to panic buying.
3. Stocking things excessively prevents others from getting their share.
- A. 1 and 2 only
- B. 2 and 3 only
- C. 1 and 3 only
- D. 1, 2 and 3Correct
Explanation. The lesson says a responsible consumer should not buy from the black market or beyond his needs, should avoid panic buying in scarcity, and should not hoard, since hoarding stops others from getting their share.
Q17
Storing a medicine in the fridge when its label says so is given as an example of which duty of consumers?
- A. Following the instructions of the manufacturerCorrect
- B. Buying from reputed shops
- C. Ensuring the receipt of cash bill
- D. Beware of false and attractive advertisements
Explanation. The duty to follow the manufacturer's instructions says products must be used as instructed; storing a medicine in the fridge when so directed prevents damage to the medicine and harm to the consumer's health.
Q18
Under the duty of ensuring weights and measurement before making purchases, the consumer should not buy a product that
- A. carries an ISI mark
- B. has been weighed along with its packingCorrect
- C. is sold in a cooperative store
- D. comes with a warranty card
Explanation. Sellers often cheat with unfair weights and measures, so the consumer must check the weight and should not buy a product that has been weighed along with its packing, staying vigilant while it is weighed.
Q19
Why does the lesson ask consumers to buy products with standardization marks?
- A. They are always the cheapest
- B. Cheap products are often not durable or not safeCorrect
- C. They come with a free gift
- D. They need no label
Explanation. Under the duty of buying standardized products, the lesson says consumers often buy cheap products that are not durable or not safe, so they should buy products with standardization marks, which are safe.
Q20
When the consumer delays taking delivery of the goods as per the terms of the contract, any loss that arises to the seller is borne by the
- A. seller
- B. consumerCorrect
- C. manufacturer
- D. consumer court
Explanation. Among the responsibilities of consumers, the lesson says the consumer has to bear any loss that may arise to the seller when he delays taking delivery of the goods as per the terms of the contract.
Q21
If there is a delay in payment, the consumer is bound to pay the seller
- A. only the price of the goods
- B. compensation for the damages caused to the sellerCorrect
- C. a free product
- D. nothing more
Explanation. The responsibilities of consumers include paying the price as per the sales contract, and the lesson adds that if payment is delayed the consumer is bound to compensate the seller for the damages caused.
Q22
According to the responsibilities of consumers, a warranty card must bear the
- A. signature and stamp of the sellerCorrect
- B. photograph of the consumer
- C. seal of the consumer court
- D. signature of the advertiser
Explanation. The lesson says that if goods carry a warranty, the buyer must obtain the warranty card stating the warranty period, and it must also bear the signature and stamp of the seller organisation.
Q23
Find the odd one out with reference to quality certification marks consumers must watch for on labels.
- A. ISI
- B. Agmark
- C. FPO
- D. Warranty cardCorrect
Explanation. The lesson tells consumers never to compromise on quality and to watch for ISI, Agmark and FPO standard quality certification marks on the label. A warranty card is a document, not a certification mark.
Q24
Match the duties of consumers with the matching example.
(a) Reading the label carefully - (1) A free comb with soap
(b) Misleading schemes - (2) Storing a medicine in the fridge
(c) Following the instructions of the manufacturer - (3) Correct, complete and true information about the product
(d) Never purchase from black market - (4) Avoiding panic buying at times of scarcity
- A. a-3, b-1, c-2, d-4Correct
- B. a-1, b-3, c-4, d-2
- C. a-3, b-2, c-1, d-4
- D. a-2, b-1, c-3, d-4
Explanation. The label must give correct, complete and true information; a free comb with soap is a misleading scheme; storing medicine as directed follows the manufacturer's instructions; avoiding panic buying belongs to the black market duty.
Q25
Under the right to be heard, the lesson says all business enterprises should have
- A. a separate department or wing for addressing consumer grievancesCorrect
- B. a free gift scheme for every product
- C. a black market counter
- D. their own consumer court
Explanation. The right to be heard lets consumers register their dissatisfaction and get complaints heard; the lesson says every business enterprise should have a separate department or wing to address consumer grievances.
Q26
If the features advertised differ from the actual features observed in a product, the consumer's responsibility is to
- A. keep silent and use the product
- B. bring it to the notice of the seller or advertiserCorrect
- C. buy the product again
- D. sell the product in the black market
Explanation. The consumer should not be carried away by exaggerated advertisements. Any discrepancy between advertised and actual features must be brought to the notice of the seller or advertiser.
