Rights, Duties and Responsibilities of Consumers - Quick Revision Sheet
Quick revision
Dates and people
| Item | Fact |
|---|---|
| 24th December 1986 | Consumer Protection Act enacted by the Government of India |
| John F. Kennedy | Four basic rights: safety, informed, choose, heard |
| Thirukkural 660 | Couplet quoted at the start of the chapter |
Key terms
| Term | Meaning |
|---|---|
| Consumer right | Information on quality, potency, quantity, purity, price and standard |
| Right to seek redressal | Compensation within a reasonable time |
| Right to basic needs | Latest addition: food, clothing, water, healthy environment |
| Consumerism | An improved quality of life |
| Misleading scheme | Free gift whose cost is already in the price |
| Cash receipt | Proof of purchase needed to approach the consumer court |
| ISI, Agmark, FPO | Quality certification marks |
Remember
- Final aim of modern marketing: consumer satisfaction.
- The consumer is the king of modern marketing.
- Rights and responsibilities are two sides of the same coin.
- Use electrical appliances with the ISI mark.
- Buy from super bazaars and cooperative stores.
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