Rights, Duties and Responsibilities of Consumers Additional One Mark

Rights, Duties and Responsibilities of Consumers Additional One Mark Online Test (12th Standard Commerce)

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Consumer right is interpreted as the right to have information about which of the following aspects of goods or services?

A.Quality, potency, quantity, purity, price and standard B.Only the price and the brand name C.Only the advertisement and the discount D.Only the name and address of the dealer

According to the lesson, the most important law in India to defend consumer rights is the

A.Sale of Goods Act B.Consumer Protection Act, 1986 C.Essential Commodities Act D.Standards of Weights and Measures Act

On which date did the Government of India enact the Consumer Protection Act, 1986?

A.15th March 1986 B.24th December 1986 C.26th January 1986 D.2nd October 1986

Which of the following statements about the Consumer Protection Act, 1986 are correct as per the lesson?
1. It aims to ensure the rights of consumers.
2. It provides remedies for deceived consumers.
3. It checks unfair business practices and restrictive trade practices.

A.1 and 2 only B.2 and 3 only C.1 and 3 only D.1, 2 and 3

Food additives, colours and preservatives are given in the lesson as examples under which consumer right?

A.Right to be heard B.Right to choose C.Right to protection of health and right of safety D.Right to consumer education

Assertion (A): The right to seek redressal is one step ahead of the right to be heard.
Reason (R): Under it, complaints are not just to be heard; the aggrieved party is to be granted compensation within a reasonable time.

A.Both A and R are true and R is the correct explanation of A B.Both A and R are true but R is not the correct explanation of A C.A is true but R is false D.A is false but R is true

Under which right should the package contain the name of the product, composition, dosage, date of manufacture, date of expiry, batch number and warnings?

A.Right to be informed B.Right to seek redressal C.Right to basic needs D.Right to quality of life

Under the right to choose, the term 'Choice' means

A.buying only from government stores B.selecting products from a wide range on the basis of quality, brand and reasonable price C.choosing the cheapest product in the market D.choosing the seller who gives the biggest discount

Under the right to quality of life, consumerism has been defined as

A.an improved quality of life B.the maximisation of profit C.the widest choice of brands D.the right to file a complaint

Q10

Which consumer right is described in the lesson as the latest (newly added) consumer right?

A.Right to be heard B.Right to basic needs C.Right to choose D.Right to be informed

Q11

Under the right to consumer protection, consumers should use electrical appliances bearing the ______ mark, which stands testimony to quality and standards.

A.Agmark B.FPO C.ISI D.Batch number

Q12

According to the right to consumer education, who are taking a proactive part in educating consumers?

A.Black marketeers B.Many consumer organisations and some enlightened businesses C.Wholesalers alone D.Advertising agencies alone

Q13

Why does the lesson say a consumer should not be lured by a product sold with a free gift, such as a free comb with soap?

A.Free gifts are always defective B.The seller has already inflated the price and recovers the cost under the scheme C.Free gifts are banned by the Consumer Protection Act D.Such products carry no label

Q14

If goods bought without a bill turn defective, the consumer cannot approach the ______ without proof of purchase.

A.consumer court B.stock exchange C.manufacturer's agent D.advertiser

Q15

Purchasing from super bazaars and cooperative stores is advised under which duty of consumers?

A.Reading the label carefully B.Buying from reputed shops C.Following the instructions of the manufacturer D.Buying standardized products

Q16

Which of the following statements about the duty 'Never purchase from black market' are correct?
1. The consumer should not buy things in excess of his requirements.
2. At times of scarcity he should not resort to panic buying.
3. Stocking things excessively prevents others from getting their share.

A.1 and 2 only B.2 and 3 only C.1 and 3 only D.1, 2 and 3

Q17

Storing a medicine in the fridge when its label says so is given as an example of which duty of consumers?

A.Following the instructions of the manufacturer B.Buying from reputed shops C.Ensuring the receipt of cash bill D.Beware of false and attractive advertisements

Q18

Under the duty of ensuring weights and measurement before making purchases, the consumer should not buy a product that

A.carries an ISI mark B.has been weighed along with its packing C.is sold in a cooperative store D.comes with a warranty card

Q19

Why does the lesson ask consumers to buy products with standardization marks?

A.They are always the cheapest B.Cheap products are often not durable or not safe C.They come with a free gift D.They need no label

Q20

When the consumer delays taking delivery of the goods as per the terms of the contract, any loss that arises to the seller is borne by the

A.seller B.consumer C.manufacturer D.consumer court

Q21

If there is a delay in payment, the consumer is bound to pay the seller

A.only the price of the goods B.compensation for the damages caused to the seller C.a free product D.nothing more

Q22

According to the responsibilities of consumers, a warranty card must bear the

A.signature and stamp of the seller B.photograph of the consumer C.seal of the consumer court D.signature of the advertiser

Q23

Find the odd one out with reference to quality certification marks consumers must watch for on labels.

A.ISI B.Agmark C.FPO D.Warranty card

Q24

Match the duties of consumers with the matching example.
(a) Reading the label carefully - (1) A free comb with soap
(b) Misleading schemes - (2) Storing a medicine in the fridge
(c) Following the instructions of the manufacturer - (3) Correct, complete and true information about the product
(d) Never purchase from black market - (4) Avoiding panic buying at times of scarcity

A.a-3, b-1, c-2, d-4 B.a-1, b-3, c-4, d-2 C.a-3, b-2, c-1, d-4 D.a-2, b-1, c-3, d-4

Q25

Under the right to be heard, the lesson says all business enterprises should have

A.a separate department or wing for addressing consumer grievances B.a free gift scheme for every product C.a black market counter D.their own consumer court

Q26

If the features advertised differ from the actual features observed in a product, the consumer's responsibility is to

A.keep silent and use the product B.bring it to the notice of the seller or advertiser C.buy the product again D.sell the product in the black market

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About this Rights, Duties and Responsibilities of Consumers test

This free online practice test covers Rights, Duties and Responsibilities of Consumers from the 12th Standard Commerce (Samacheer Kalvi) syllabus. Choose the number of questions and an optional time limit, then answer and submit — everything is checked in your browser, with the correct answers and a worked explanation shown at the end. For the full solutions to every question in this set, see the solved MCQs page.

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